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Tip #602: Tipster guide to Voice of the Customer – Introduction
At long last Friday is making its way around the globe. Dynamics CRM 2016 recently release it’s Voice of the Customer Survey solution. In this video we explore the basics of VOC, such setup and...
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Tip #607: Tipster guide to Voice of the Customer – Distributing Surveys
This Friday is special in some parts of the globe but our US comrades don’t get a well deserved holiday. Neither do tipsters. In this video we look at how to distribute a survey from a CRM email and...
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Tip #612: Tipster guide to Voice of the Customer – Question Design
As everyone is very busy sinking their teeth into CRM 2016 Spring Wave new features, one development seems to have slipped under the radars. Despite all the rumors, CRM Mobile Express has not been...
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Tip #617: Tipster guide to Voice of the Customer – Response Routing
This Friday is nothing special, continuing with awesome Voice of the Customer, this time it’s all about routing. Response Routes in Voice of the Customer allow you to route survey respondents to...
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Tip #618: Mute power or powerless voice
If you’ve been following our Voice of the Customer videos, you may have been tempted to install the solution and try it for yourself. For those of you using PowerBI to do some cool reporting on your...
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Tip #698: Tipster guide to Voice of the Customer – Responses and Feedback
Did you know that in Dynamics CRM Voice of the Customer you can collect responses, and then you can collect the feedback? In this video, we walk you through the differences between those. We talk about...
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Tip #930: Important changes to the Voice of the Customer installation process
A new version of the Voice of the Customer solution was recently released (v.9). The new solutions introduces some changes in the way the solution authenticates with CRM to improve security. To start...
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